NuruAI Chatbot
Client
NuruAI
Role
AI Developer
Date
January 2025
Technologies
NuruAI Chatbot is an AI-powered assistant integrated into a customer support platform, designed to handle inquiries using natural language processing and a company knowledge base.
The Challenge
The chatbot needed to provide accurate, context-aware responses while integrating seamlessly with existing customer support systems. Latency and API rate limits were significant concerns.
The Solution
I implemented a FastAPI backend with OpenAI’s GPT-3.5-turbo API, using prompt engineering to ensure context retention. A Redis cache reduced API calls by 40%. The Next.js frontend featured a responsive chat UI with TailwindCSS, optimized for real-time interactions.
The Results
The chatbot handled 10,000 queries monthly with 92% accuracy. Customer support response time dropped by 50%, and user satisfaction increased by 35%. The cache implementation saved 20% on API costs.
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